Help we provide

The various ways we can help:

Every case we handle is treated individually and with great sensitivity.   Sometimes people just need someone to talk to, so we offer support and advice and may even refer them to another agency.  In other situations, we may award a grant which does not need to be repaid, or provide an interest-free loan with realistic repayment terms.

Apply for help

Type of help we provide

We help with a wide range of problems, so please do get in touch if you feel we may be able to help you. Most of what we do falls into one or more of the following categories:

Illness or accident assistance

Many people contact us for help because of an unexpected illness of injury, to themselves or a close family member. We offer help with living costs, especially if market researchers don’t receive SSP, mobility aids or other medical equipment.

Help with convalescence

We can make a grant for a short stay in a nursing home, guest house or hotel to help you recuperate. Or we can pay for some help at home.

Debt support

We can help you get your debts under control, including paying for a Debt Relief Order or bankruptcy. We may be able to roll up your debts into an interest-free debt to us or give other financial help. We can put you in touch with Trusts for fuel debt.

Bereavement support

We can offer financial and emotional support to those who lose a loved one.

Emergency car or house repairs

As cars are essential for many of our applicants so they can work, we may be able to help with a grant or loan to keep their car on the road. Or we might be able to assist with urgent house repairs.

Funeral expenses

We may be able to contribute to funeral costs.

Kirsty's story

With over 15 years experience in the industry, ‘Kirsty’ started her career as an interviewer, became a coder, then a research executive and eventually a senior research executive. But she lost her job and was out of work for 12 months. Divorced with an 18 year old son and unable to find work, she was very distressed. We gave her money to cover some of her debts so she could concentrate on the job search.

“Everyone was very helpful, empathetic and supportive. No one made me feel embarrassed in any way about asking for help.”

Suzi's story

With a seriously ill son, ‘Suzi’s’ own mental health began to affect her because she was also worried about her finances. We helped clear some of her debts.

“For the first time in months my bank balance is showing I am in the black. You have made me feel so much better…Thank you from the bottom of my heart.”


How do I know if I am eligible for financial support?

Our rules allow us to help those who work, or worked, in the market research industry for a minimum amount of time, and their immediate family. This includes interviewers, field staff, office-based support staff, managers and researchers, executives and consultants.

Who do you consider immediate family?

  • Spouse or live-in partner
  • Dependent children (usually under 18)

How long do I need to have worked in market research?

Our guideline is two years for full-time workers, and the equivalent to this for part-time workers, but is at the discretion of the Committee.

I’m not a member of the MRS, can I still apply?

Yes, current or previous membership of the MRS is not required.

I feel unable to go through a lengthy application process.

Your Regional Manager will be able to visit/meet/telephone you and help you to complete the application form and explain the process.

Who are Regional Managers?

Our Regional Managers are experienced and well-informed volunteers who have worked in market research and live in your area.

Why do I need a Regional Manager? Can’t everything be done online or by phone?

Your Regional Manager can give you the best support we need to fully understand your situation. Wherever possible, a Regional Manager will meet with you to discuss this, and then send an assessment to the MRBA Committee with the completed application form. They can suggest other agencies able to give extra help and advice.

How complicated is the application form?

As a charity we need to use our funds appropriately. The form collects details of who lives in the household, your market research experience, why you are applying for help, your income and expenditure and other financial information.

I’m embarrassed about my situation. How do I know it will remain confidential?

Only the Secretary, Regional Manager and National Cases Manager know who the applicants are. Members of the MRBA Committee do not see names or identifying details. Your personal circumstances are treated in total confidence and no-one outside the MRBA will know you approached us.

What happens after I’ve filled in the application form?

Your Regional Manager will write up a report based on talking to you. That, and your form, will be sent to the National Cases Manager. The NCM will present it to the MRBA Committee, for a decision. The Regional Manager will let you know the outcome.

How long will it take for me to receive a decision?

The MRBA Committee meets approximately every six weeks so it could take two months from first contact to decision. The Regional Manager will tell you when the next Committee meeting will be. However, if your case is urgent and needs immediate attention the application will be fast-tracked.

If you decide to help, will you send me the money?

If we decide to give you a grant or loan, usually we pay the creditors/suppliers directly, doing this within days of the decision.

If my application is unsuccessful is there an appeals procedure?

The MRBA Committee tries to be as generous as possible but we don’t have unlimited funds. We cannot help everyone who approaches us. There is no appeals procedure. However, we may recommend other agencies or organisations that could help you.

Ruth's story

After just a few years of marriage, ‘Ruth’ lost her husband because of an illness. We gave her money to help pay for his funeral expenses.

“Thank you for the cheque which went straight to the undertakers…I will never forget you coming to my aid when I was desperate and needed some help and kindness. Thank you all.”

Who else can help

Age UK

Useful website with a wide range of downloadable information guides and fact sheets. There is also a national adviceline: 0800 678 1174.
Visit Age UK website.

Citizen’s Advice

They can be contacted in person at 3,500 locations, by telephone (England: 03444 111 444; Wales: 03444 77 20 20; Scotland: 0808 800 9060), online or with webchat. They offer help with a wide range of issues as well as debt, benefits and housing.
Visit Citizen’s Advice website.

Government Information

Access to government information on benefits, disability, tax, debt and many other matters.
Visit Government Information website.

Money Advice Service

Free and impartial advice service set up by the Government. Useful website or contact by telephone (0800 138 7777) or by webchat.
Visit Money Advice Service website.

National Debtline

An independent charity providing free, confidential and impartial advice by telephone and email. Wide range of factsheets and letter templates as well as advice on increasing income, budgeting and dealing with debts.
Visit National Debtline website.


This website has a benefits calculator and an online Debt Remedy tool that can work out the extent of your debt and give a personal action plan, anonymously if you wish.
Visit Stepchange website.


Turn2Us helps people living in poverty in the UK and Ireland by providing nformation and support about accessing welfare benefits and charitable grants through an accessible website and a freephone Helpline.
Visit Turn2Us website.

There is also a wide range of websites offer support and information for those with particular health problems such RNIB for those with sight loss, Stroke Association, Alzheimer’s Society.

Craig's story

‘Craig’ had been working as a face-to-face interviewer for over 10 years. One evening on his way back from work he had a serious car accident. Lucky to be alive with both lungs punctured, three cracked ribs, two fractured hips, a broken arm and shattered wrist, he spent a week in intensive care and wasn’t able to work for a long time. We helped cover some of his bigger debts.

“I’m back working full-time and picking up the pieces of my life again. I’m very grateful to the MRBA for its support and urge anyone in a similar situation to get in touch with them.”